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Smokefree England -Surgeries are smoke free |
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Patient InformationMain Surgery William Brown Centre Branch Surgery Arbroath House Doctors MB Bachelor of Medicine Nursing Team Sr Hazel Taylor RN Registered Nurse Introduction The practice has a full complement of receptionists and administrative staff who help with the running of the practice and assist the doctors and other members of the Health Care Team. The practice employs several nurses who as well as taking their own general nursing surgeries also manage a variety of chronic disease clinics such as asthma and diabetes Health visitors, community nurses and midwives are attached to the practice. Consultations are by appointment at each surgery for doctors and nurses. Opening Times The surgery is open at the following times: Monday - Friday 8.30am until 5.30pm, access to the surgery can either be in person or via the telephone between these times, the surgery also provides an emergency service Monday – Friday 8.00am – 8.30am and then 5.30pm and 6pm (this is for medical emergencies only). There are appointments available to suit throughout the day, including evening surgeries with appointments until 8pm– please check as times vary Out of Hours Service Out of Hours Service/Urgent Care Centre is run by County Durham Primary Care Trust. It is based at NHS Direct, a nurse led service, is also available for health information on 0845 4647 or via the internet on www.nhsdirect.nhs.uk Building/facilities Easington - Arbroath House Surgery has no steps or inclines and the entrance is level with the ground. There is an automatic entrance door and manual doors to the reception/waiting area. There is loop system in the practice on request for patients with a hearing device. Male/Female disabled toilet. There is no dedicated car park at the Easington Surgery. Appointments The receptionists will help you to make your appointment. Visits If you need a home visit you should ring BEFORE 10.30am. If you call AFTER 10.30am you may have to wait several hours before being visited. Our policy is to see patients at the surgery whenever possible consequently all request for home visits will be assessed by a GP Emergencies In an emergency during the DAY telephone your usual surgery: Prescriptions Repeat prescriptions are prepared with the help of a computer. To order a new prescription you can telephone, or call at reception with the prescription "tear off slip" or order via the internet. You should keep this slip to order your next prescription. If telephoning the surgery to order your repeat prescription you should ring after 10am. Patients ringing the Arbroath House surgery should telephone 5270328 and patients telephoning the William Brown Centre should telephone 5691060 and select the repeat prescription service. You should be prepared to give the receptionist the following details -name, address and date of birth, and the names of the medicines and tablets that you require. If the medicine that you require has not been added as a repeat prescription it will need to be checked with a doctor first and may take longer than 48 hours to prepare, and you may be asked to make an appointment about this. The practice has a range of services to help the promotion of good health and management of chronic illnesses such as:
Information leaflets are available on request or you can click on the links for more details Well person checks (M.O.T.) We do not run special clinics but appointments are available during surgery time. These are performed during surgery hours by an appointment with the nurse. The nurse will check general health matters, such as weight, blood pressure, vaccinations and lifestyle and run the adult health check programme. It involves about a 20 minute appointment. Complaints Procedure There is a complaints procedure. If you have any suggestions or complaints about the practice, please get in touch with Mrs Shirley Lonsdale, Practice Manager, at the William Brown Centre. (Information leaflet ). Surveys are undertaken for the Department of Health about various aspects of practices. These are done on a quarterly basis and the results taken to our Patient Focus Group. Training Practice The practice is a training practice. This means that doctors who are going to become general practitioners are attached to our practice for six months. They are fully qualified doctors. Sometimes the training involves videotaping consultations; when this happens you will be asked for permission, and your decision respected. Data Protection The practice uses computers in order to offer an effective service. Anyone wishing to see his or her information held on computer should contact the practice manager at William Brown Centre. There is a fee for this service. Useful Telephone Numbers Easington surgery 5270328 Urgent Care Centre/Walk-in Centre There are two local Urgent Care Centres - one at Peterlee and the other at Seaham, both managed by County Durham Primary Care Trust and there is a Walk In Surgery at Easington Healthworks Peterlee Seaham Easington Colliery Registration Process We operate an open list policy and are happy to accept new patients who live within our boundary area. We have a policy of offering all new patients a new patient check. This helps us to provide you with an efficient service and allows us to collect necessary details about you and your health pending receipt (this can take several weeks) of your full medical records. Zero Tolerance towards Violence The Practice is committed to a policy that deals with zero tolerance effectively and therefore the policy will be reviewed at regular intervals to ensure its continued effectiveness in the working environment. Primary Care Trust To contact the PCT regarding details of primary medical services, correspondence should be addressed to: |